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Overcoming conflicts and growing from challenges.

Welcome to my homepage. Here you can get a first insight into my services.

Psychologische Beratung Susann Ratzer

Professional Psychological Support:

I focus precisely and respectfully on the following key areas: 

All services at a glance...
  • Coping With Mental Stress
  • Teaching: Establishing Presence and Connection
  • Empowering International Professionals
  • Strengthening Manager Quality

Free Call

Feel free to utilize a free telephone call to discuss any queries or concerns you might have.
Mo-Thu: 9-17Uhr, Fr: 9-14Uhr
0152 09043338
Understanding Your Position, Defining Your Goals

My offer for you:

I offer you a professional and protected framework in which you can develop freely and find powerful new impulses for new paths.

What I aspire to facilitate for you:

  • To look at yourself with appreciation.
  • Recognize and understand your needs.
  • Strengthen your sources of strength and self-efficacy.
  • Create confidence and orientation for your personal path.

Flexible Counseling Options: Whether in person or online, I am equipped to provide the support you need.

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Counseling and Psychotherapy

Coping With Mental Stress

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Coaching fuer Fuehrungskraefte.
Counseling and Coaching

Strengthening Manager Quality

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Berufliches Wohlbefinden
Counseling and Coaching

Teaching: Establishing Presence and Connection

Read More
Counseling and Coaching

Empowering International Professionals

Read More
Psychologin Susann Ratzer
My Inspirations and Passions.

About me

In my personal life, I find joy in a range of activities: spending time with friends and family, engaging in outdoor activities like gardening, traveling, reading, and immersing myself in music, art and culture.

Helping people to overcome and grow from personal conflicts and challenges motivates me to do my job with passion and conviction. I therefore also enjoy dealing with current social issues, regularly exchanging ideas with colleagues and continuing my professional development.

My aim is to promote people’s self-efficacy and help them to treat themselves and their environment positively and respectfully.

Biographical infos & qualifications

“…begin to learn that the things that bother them bother us all.”
Irvin Yalom

Discover a treasure trove of knowledge and inspiration.

Life & Learning News Blog

On this platform, I will regularly share insights and stories drawn from both my professional journey and personal life. Through these articles, my aim is to offer practical advice and strategies for navigating personal crises and life’s various challenges.


Discover Answers to Common Questions and Explore Our Consulting Services.

What happens in Psychological Counseling?

Psychological counseling

Psychological counseling is tailored to your individual needs and aims to identify problems, develop coping strategies and achieve short-term goals. It often focuses on specific challenges such as relationship problems, stress management or professional difficulties.

Counseling process

Initial consultation:

  • Getting to know each other and clarifying the issue
  • If necessary, development of concrete solutions
  • Checking the suitability for further cooperation
  • Planning further counseling sessions if necessary

The initial consultation also serves to get an idea of whether you feel comfortable with my services and me as a counselor and whether you can imagine working with me. Sympathy is important, as we are dealing with personal and private matters that require trust.

If there are any signs of illness, I will discuss possible forms of treatment with you.

Follow-up Sessions:

  • Ongoing support in clarifying needs and goals
  • Development of concrete solution strategies
  • Reflection and adaptation of strategies in further discussions

Duration of counseling:

The duration of psychological counseling depends on your individual needs. For decision-making issues, one or a few hours may be sufficient, while for some issues continuous support may be helpful.

What happens in Psychotherapy (in accordance with the Heilpraktikergesetz)?


The distinction between psychological counseling and psychotherapy is not always clear, both in terms of the issues and the methods used.

The aim is to understand deeper psychological problems and mental illness, bring about change and promote long-term emotional and mental health. Issues may include trauma, depression, anxiety or personality disorders.

Psychotherapy in accordance with the Heilpraktikergesetz

Graduates of psychology studies in the field of clinical psychology can obtain a license to practice psychotherapy. This license is limited exclusively to psychotherapy and excludes the treatment of physical illnesses.

The costs of treatment must be borne privately. Depending on the tariff, private health insurance companies may cover the costs. Please clarify the assumption of costs before starting treatment.

Treatment procedure

Initial consultation:

The initial consultation gives you the opportunity to get to know me and my services better. The aim is to explore and clarify your concerns in detail and to assess the treatment options.

During this consultation, you will also have the opportunity to check whether you can imagine working together. If your concerns match my services and we can imagine working together, we will schedule follow-up appointments.

If you are suffering from physical complaints, you should consult a GP or specialist at the same time.

Exploration and treatment of your symptoms:

The aim of the next few sessions is to carefully explore and understand your problems and develop approaches for change.

Session and treatment duration:

Sessions normally last 50 minutes. Depending on your needs, we can arrange weekly appointments, have the treatment take place at longer intervals or combine several sessions.

The total duration of your treatment will depend on your concerns and symptoms.

Limits of my treatment:

As a psychological counselor and alternative practitioner for psychotherapy, I only treat psychological disorders if organic causes have been ruled out and a medical examination has been carried out. In complex cases, I may refer you to a specialist therapist.

How does Online Counseling work and what are the advantages and disadvantages?

Online counseling offers a flexible and convenient way to access psychological support, though it comes with its own set of considerations. Here’s how it works and what you need to know about its benefits and limitations.

If you opt for online counseling, we will arrange an appointment for which I will send you a link to your e-mail address in advance and invite you to the consultation. We will connect for the appointment via this link.

In order to use the service:
•    you must have a smartphone/tablet or a computer with an internet connection
•    a functioning front camera
•    a microphone
•    a loudspeaker
•    one of the supported web browsers (Google Chrome, Mozilla Firefox, Apple Safari)

Please check the functionality in good time. For technical reasons, the service unfortunately does not work with Internet Explorer. To ensure adequate privacy and data security, online counseling should take place in closed rooms.

Advantages and disadvantages:

Online counseling can make my service more accessible and perhaps more convenient for you. You can be within your own four walls and save travel time and costs.

However, online counseling is not suitable as support in all cases. Psychological crises in particular can make personal and long-term contact necessary. Fluctuating connection quality can also impair the conversation. In addition, a lot of important body language is lost, so it can be more difficult to engage with the other person.

I therefore also recommend a personal meeting before continuing with online counseling.

What you can expect from me as your Counselor and Therapist?

Confidentiality is paramount in my practice. As a psychologist, I adhere strictly to the duty of confidentiality as outlined in §203 StGB. Rest assured that all information shared with me is handled with utmost discretion and is used solely for the purpose of our counseling sessions.

I am committed to continuous professional development and engage in regular exchanges and reflections with peers (intervision, supervision). Additionally, I am proud to hold the “Counseling by Psychologists” quality mark, symbolizing high standards in professional counseling competence.

Respect and Appreciation:
I view counseling as a collaborative effort, where we work together as equals.

Openness and Acceptance:
In my practice, everyone is welcome. I provide counseling irrespective of ideological, political, or religious beliefs, age, gender, sexual identity, or cultural background.

Respect for Personal Responsibility:
I see you, the client, as the expert of your own life. My role is to support and empower you to uncover and utilize your own resources and strengths.

In my role as a consultant, I uphold a stance of complete neutrality. This applies to all parties involved, as well as their concerns and ideas. My commitment to impartiality ensures a balanced and fair approach, fostering an environment of trust and openness.

As a member of the Professional Association of German Psychologists, my practice aligns with their ethical guidelines, which you can explore here:


How secure is your data?

As a dedicated member of the Professional Association of German Psychologists, I am committed to adhering to stringent security and quality standards for data transmission and protection:

  • Data Transmission Protection:
    Implementing robust security strategies to ensure the confidentiality and integrity of data during transmission. This includes clear guidance on these strategies on our website for those seeking advice.
  • Encryption Standards:
    Utilizing advanced encryption programs to safeguard data communications.
  • Defense Against Electronic Intruders:
    Actively pursuing strategies to prevent unauthorized access to confidential data by electronic attackers.
  • Access Control:
    Ensuring that data is protected from access by other users of the PC or network.
  • Compliance with European Data Protection Laws:
    All data processing and storage occur on servers, data carriers, and PCs that comply with European data protection regulations. We establish technical safeguards to prevent any third-party access to online counseling data.

Special Note on Online Counseling:
Our online counseling services, offered via video connection, utilize the product ‘Sprechstunde Online’ by Zava Sprechstunde Online GmbH, located at Im Teelbruch 118, 45219 Essen, Germany. This product is certified as GDPR-compliant by the Federal Association of German Psychologists, ensuring adherence to the highest standards of data privacy and security.

What are contacts for emotional crises?

All services are free of charge.

Help Service for Muslim:

+49 30 44 35 09 821

Languages: Turkish • Arabic • Urdu

Help Service for Ukrainian:

Ukrainian: 0800 500 225 0

Monday through Friday from 2 p.m. to 5 p.m.

Help Service for Russian:

030 – 440 308 454

Emergency Services:
For immediate assistance.

110 or 112

Do You Still Have Any Questions or Concerns?

If you don't see your specific issue mentioned, or if you're unsure whether your topic fits within the scope of my services, please know that you're not alone in this uncertainty.

From experience, I’ve found that a phone conversation often makes it easier to decide whether my counseling is the right fit for you. So, I encourage you to reach out for an initial discussion. This conversation can help clarify if my offer aligns with your needs. And remember, you have the option to remain anonymous during this initial contact.